Refund policy
According to EU consumer protection law, all consumers have a 14-day right to return or exchange goods after purchase. Whether it's an online purchase or a store
You can apply for a return or exchange within 14 days of purchase. Below is our detailed return and exchange policy:
1. Deadline for return and exchange
You have 14 days from the date you receive the goods to apply for a return.
If your item is unused and in good packaging within this period, you can apply for a full refund or exchange.
2. Return and exchange conditions
The product must be unopened, in its original packaging, and in unused condition.
- If the product is damaged or there are traces of use, it cannot be returned or exchanged.
3. Return Process
Please contact customer service through our customer service team to inform you of the reason for your return.
We will provide you with a return address and you can send the goods back through the appropriate logistics methods.
Please keep the logistics documents and tracking number of the return so that you can check the progress of the return.
4. Refund Processing
Once the returned item arrives at our warehouse and passes inspection, we will complete the refund within 14 days.
Refunds will be made to the original payment method.
5. Shipping costs
The shipping costs for returns and exchanges are usually borne by the consumer, unless there is a quality problem with the goods themselves.
Thank you for purchasing our items. If you have any questions, please do not hesitate to contact our customer service team.
You can apply for a return or exchange within 14 days of purchase. Below is our detailed return and exchange policy:
1. Deadline for return and exchange
You have 14 days from the date you receive the goods to apply for a return.
If your item is unused and in good packaging within this period, you can apply for a full refund or exchange.
2. Return and exchange conditions
The product must be unopened, in its original packaging, and in unused condition.
- If the product is damaged or there are traces of use, it cannot be returned or exchanged.
3. Return Process
Please contact customer service through our customer service team to inform you of the reason for your return.
We will provide you with a return address and you can send the goods back through the appropriate logistics methods.
Please keep the logistics documents and tracking number of the return so that you can check the progress of the return.
4. Refund Processing
Once the returned item arrives at our warehouse and passes inspection, we will complete the refund within 14 days.
Refunds will be made to the original payment method.
5. Shipping costs
The shipping costs for returns and exchanges are usually borne by the consumer, unless there is a quality problem with the goods themselves.
Thank you for purchasing our items. If you have any questions, please do not hesitate to contact our customer service team.